WELCOME!
Director of Member Success
for Seven Figure Agency
Do you LOVE serving clients, leading a team, passionate about digital marketing and helping marketing agencies scale to new heights?
Agency Growth Team (AGT) is recruiting on behalf of our client, Seven Figure Agency, seeking to place a Director of Member Success.
Reporting directly to the Chief Operating Officer (COO), the Director of Member Success is a key leadership position responsible for driving retention, engagement, and progression for members across all Seven Figure Agency programs. This person ensures every member, from Launchpad to Titan, has a clear, consistent, and rewarding journey marked by measurable wins and strong relationships.
The ideal candidate is both strategic and hands-on, a leader who can coach a growing team, refine existing systems, and deliver a world-class member experience. They will own the performance of the Member Success department, manage its people and processes, and partner cross-functionally to align operations, coaching, billing, and event execution.
This role is perfect for someone with experience in digital marketing agencies, client success for membership or SaaS organizations, or mastermind-level programs who thrives in a collaborative, fast-paced environment and understands the rhythms of entrepreneurial growth.
⭐️ If you're ready to succeed in this position, please read below, then begin your application at the bottom of this page
KEY RESPONSIBILITIES
Leadership & Strategy
Lead and develop the Member Success team, currently composed of a Member Success Specialist & Coach Coordinator, Member Success Onboarding Coordinator, and Member Success Administrator.
Oversee the hiring, training, and growth of one to two additional Member Success Specialists over the next 12 months.
Run weekly departmental Level 10 meetings, manage the scorecard, and participate in company Leadership L10s.
Partner with the Director of Operations and other department heads to align company strategy with member outcomes.
Member Retention & Engagement
Own and improve the Member Health Dashboard, ensuring real-time insight into engagement, satisfaction, and retention across all tiers.
Create and enforce proactive follow-up processes for at-risk (yellow or red) members.
Improve participation in events, calls, and community activities through communication strategies and accountability systems.
Track and report member retention, engagement metrics, and satisfaction at weekly and monthly intervals.
Member Journey & Program Progression
Review and optimize the member journey from onboarding to upgrade, ensuring smooth transitions between Launchpad, Accelerate, Mastermind, and Titan. Collaborate with Sales, Marketing, and
Coaching teams to align upgrade strategies and communications.
Identify and remove friction points within each stage of the member lifecycle
Systems & Process Optimization
Review and maintain all SOPs for accuracy and alignment with company goals.
Partner with ClickUp implementation partners to optimize dashboards, automation, and workflows.
Conduct quarterly audits to ensure processes remain current and effective.
Oversee integration and collaboration between ClickUp, GoHighLevel, Airtable, and reporting systems.
Team Development & Culture
Set clear KPIs and 90-day objectives for each team member.
Coach the team toward autonomy, excellence, and accountability.
Promote a culture of proactive communication, problem-solving, and continuous improvement.
Model 7FA’s core values: growth, service, excellence, and transparency in all interactions.
Member Experience & Communication
Oversee the consistency and quality of all member-facing communication including email, calls, events, and digital channels.
Ensure onboarding milestones are achieved within 30 days of joining.
Manage quarterly satisfaction and NPS surveys, track trends, and drive improvement actions.
Collaborate with event and operations teams to ensure world-class virtual and live member experiences.
Sound like someone you know? Apply below...
REQUIREMENTS & Key Outcomes (KPI's)
Occasional travel to Miami, Florida, is required, approximately 3 to 5 times per year, for in-person member events.
Each trip is typically five days, including travel and on-site responsibilities such as event hosting, coordination, and member engagement.
Improve member retention and reduce churn.
Increase member engagement rates (calls, events, community participation).
Maintain or improve satisfaction (NPS) scores quarter over quarter.
Achieve 100 percent completion of quarterly team scorecard and departmental KPIs.
Increase member upgrade rate between program tiers.
QUALIFICATIONS & EXPERIENCE
5+ years in Member Success, Client Success, or Operations leadership (preferably within digital marketing, SaaS, or mastermind-style organizations).
Proven track record of improving retention and engagement metrics.
Strong people leadership experience and capable of managing a distributed team.
Familiarity with EOS / Traction operating systems is considered an asset
Proficiency in:
ClickUp, GoHighLevel, Airtable, Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), Slack, Zoom, and Google Meet
Wistia, Loom, and Typeform (or similar tools)
Exceptional communication skills, written, verbal, and virtual presentation.
Comfortable facilitating large group calls and representing the company to members.
PERSONALITY & CULTURE FIT
High degree of emotional intelligence, critical thinking skills, and ability to de-escalate situations with poise and patience.
Empathetic, service-oriented, and relationship-focused.
Organized, detail-driven, and data-informed without being rigid.
Calm under pressure and thrives in fast-paced, entrepreneurial settings.
Solutions-oriented and collaborative.
Not transactional, salesy, or hands-off, this role requires real engagement and care.
Compensation:
Competitive salary (commensurate with experience).
Approved base budget for the role is $70,000 to $85,000 USD per year
Performance-based incentives tied to retention, satisfaction, and team outcomes.
Opportunities for career growth within the leadership team.
Benefits:
Work from anywhere! Fully remote
Join a fun, action-taking international team
Amazing members who adore your help, guidance and leadership
Select a career that will CHANGE YOUR LIFE!
IMPORTANT: YOUR APPLICATION WILL NOT BE CONSIDERED UNTIL YOU COMPLETE THE STEPS ON THE CONFIRMATION PAGE (AFTER YOU SUBMIT YOUR ANSWERS BELOW)
100% Secure & Private - Your Information Will Remain Protected. By submitting, you agree to receive SMS or emails for the provided channel. Carrier rates may apply.